Warehouse Frequently Asked Questions

If you have received your dispatch email then this means that your order is on the way, simply enter the order number above and hit find order to track your order.

If you have not yet received your dispatch email or don't know your order number then please either email us here and provide the order number (if known), order date, name on the order & also the email you ordered from or contact us via Facebook here

Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

Most of our deliveries can take place between 8am to 9pm. If its after 9pm on your expected delivery date then your order is late. On rare occasions deliveries can be delayed due to events out of our control, when this happens we work with our couriers to get your order moving a quickly as possible. Most delayed deliveries are delivered on the following day.

If your delivery date has passed and you would like us to investigate this further, please either email us here and provide the order number, order date, name on the order & also the email you ordered from or contact us via Facebook here

Click here for all of the delivery information you'll need including delivery timeframes as well as costs.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name

-Order number

-Product name and code

-Picture of the fault

-Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via email please have an image of the faulty item ready, provide the order number, order date, name on the order & also the email you ordered from.

Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear if the hygiene seal is not in place or has been broken

This does not affect your statutory rights.

Ready to return?

Click here to return an order which has an order number starting DUX

Click here to return an order which has an order number starting WUK

We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!

On average a refund will take up to 21 days: 14 days to be returned, checked and processed, with up to 7 days for it to make its way through the banking system

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.