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FAQs

Will it cost me to open an account?

No, it's completely free to open an account.

What checks do you do during a Pay+ application?

We'll carry out two credit checks - a soft check and a hard check.

The soft check helps us confirm you're eligible for a Pay+ account. Only you'll be able to see this check on your credit report and it won't impact your credit score.

The hard check is the final step we take right before you complete the application and we'll always ask for your permission to do this first. This check will show on your credit report and will be visible to others.

For more information about how this works go to www.experian.co.uk/consumer/guides/searches-and-credit-checks.html

What credit limit will you give me?

We'll personalise the credit limit based on the information we receive from you and Experian (a Credit Reference Agency) when opening an account.

This will be a minimum of £150, but we'll tell you your personalised limit before you open your account so you always know where you stand.

What happens if I miss a payment?

If you miss a Split it payment, all your active Split it plans will be switched to Flex it with an interest rate of 29.9% p.a. variable. We'll also charge you £4 late fee.

Missing a Flex it payment means we'll charge you a £4 late fee and you'll end up paying more in interest. Missing payments can have also have a negative impact on your credit score.

Struggling to pay? We want to help! Get in touch with our UK-based customer services team and we can chat through your options. You can also get the support you need in the Pay+ app or at payplusit.com where you can find useful tools and links to free, independent money guidance and debt advice.

How is interest charged?

Our APR is 29.9% variable.

If you've been charged interest, you'll be able to see this in your Pay+ account and statement every month.

Interest will be charged from the next statement date after the purchase is made unless the balance is paid in full by the repayment date shown on your statement.

Interest is calculated daily from your last statement date and added to your account on the date of your next statement. Interest is charged on the Flex it balance on your account until this balance is paid off. If a Split it plan has been switched to a Flex it (if you’ve chosen to make the switch yourself or if you’ve missed a Split it payment), any outstanding balance will be subject to interest.

You can reduce how much interest you pay by making extra payments anytime in the Pay+ app or at payplusit.com.

Can I speak to someone from Pay+

Of course! Our wonderful UK-based customer services team are available on live chat, email and phone, Monday to Sunday, 8pm - 6pm (excluding Christmas Day and Boxing Day).

Just go to payplusit.com/support to get in touch.

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